Refunds & Returns
Read Royal Goa Ride's refund guidelines for cancellations, eligibility, processing, and damage charges.
This policy covers booking cancellations, refund eligibility, processing time, and exceptional circumstances.
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Cancellations must be made through WhatsApp or phone. Refunds for cancelled bookings depend on the notice period and whether the vehicle had already been reserved or delivered.
Please include your booking reference and cancellation reason when contacting us so we can process your request quickly.
Refunds are eligible for cancellations made before confirmation of vehicle dispatch. Once the vehicle is dispatched or the rental period begins, refund eligibility is evaluated case-by-case.
Approved refunds are processed within 7–10 business days. The exact timing depends on the payment method and your bank or payment provider.
Refunds may take longer during weekends, national holidays, or busy travel periods.
Partial refunds may apply when administrative fees, booking convenience charges, or service costs have already been incurred.
No refunds are offered for cancellations after the rental start time, no-shows, or if the vehicle is returned late without prior approval. Any prepaid fees may be partially retained under these conditions.
Refunds are also not available for issues caused by customer negligence, damage, or failure to follow rental policies.
Refunds are adjusted for any repair costs or charges related to damage caused during the rental period. The security deposit may be retained partially or fully to cover repair expenses if damage is found.
Damage assessment is conducted after vehicle return and repair estimates are provided before any refund adjustment.
In the event of natural disasters, government restrictions, or other force majeure events, Royal Goa Ride may offer flexible cancellation options and refund decisions based on the situation.
Where possible, we will work with customers to reschedule bookings or apply credits for future rentals.
If you have questions about a refund decision, contact our support team first. We strive to resolve issues quickly and transparently.
For any refund questions, contact us at info@royalgoaride.com or call +91 99753 56697.
Our team is available 24/7 to help with booking cancellations, refund requests, and verification.