Privacy Policy

Information We Collect

We collect contact details, booking preferences, identity documents, and communication data to process reservations and communicate with customers effectively.

Collected information may include:

• Full name, email address, phone number, and address.
• Driver licence details, government ID, and vehicle preference.
• Booking dates, pickup/drop-off locations, and payment references.
• Interaction data from WhatsApp, phone calls, and website usage.

Booking Information

Booking information includes rental dates, vehicle selection, pickup location, and any additional service requests. This data helps us confirm availability and deliver a smooth rental experience.

We collect this information to ensure on-time delivery, accurate pricing, and a personalised rental service.

Payment Information

We may collect payment details required for booking confirmation, including deposit and payment receipts. Sensitive payment data is handled securely and only used to complete the transaction.

Payment processing is managed through trusted third-party providers; Royal Goa Ride does not store full card numbers on our systems.

How We Use Data

Data is used to manage bookings, provide customer support, improve our service, and send updates related to your reservation. We never sell customer information to third parties.

• Confirm reservations and communicate booking details.
• Respond to customer requests and provide support.
• Maintain vehicle records, invoices, and rental history.
• Improve website performance and user experience.

Cookies & Analytics

We use cookies and analytics tools to improve website performance and understand how visitors use our site. These tools help us optimise content and ensure fast loading on mobile devices.

Cookies may be used to remember preferences, analyse page visits, and support secure form submission.

Third-Party Services

We work with trusted third-party services for payment processing, messaging, and analytics. These partners process data on our behalf and are required to protect it.

• WhatsApp and phone support for booking confirmation.
• Payment gateways for secure deposit and payment capture.
• Analytics partners to improve website performance.

Data Security

We maintain physical, electronic, and administrative safeguards to protect customer data. Access is restricted to authorised personnel only.

Our team uses secure systems and controls to prevent unauthorised access, disclosure, or modification of personal data.

Data Retention

We retain customer information only as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements.

• Booking records and invoices are retained for accounting and support.
• Personal data is archived or deleted when no longer needed.

Your Rights

You may request access to, correction of, or deletion of your personal information. Contact us if you want to review your booking data or update your personal details.

• Access your personal information held by Royal Goa Ride.
• Correct any inaccurate or incomplete details.
• Request deletion of data when it is no longer needed.
• Object to processing or request restriction of certain data uses.

Contact Information

For privacy questions, contact us at info@royalgoaride.com or call +91 99753 56697. We are available 24/7.

Please include your booking reference and the details you wish to review in any privacy request.