Complete Rental Terms
Everything You
Everything You
Need to Know
Plain language. No legalese. No surprises. We believe you deserve to know exactly what you're agreeing to before you hand over a rupee.
Last updated: December 2024
At a glance
The Basics, Simplified
Six things most renters want to know immediately.
Minimum Deposit
₹5,000
Refundable in full at return, provided no damage and fuel level matches pickup.
Minimum Age
21 Years
Valid driving licence held for at least 1 year. No learner licences accepted.
Fuel Policy
Full–Full
Receive with full tank, return with full tank. You pay for your own fuel.
Kilometre Limit
Unlimited
Drive as much as you want within Goa. No per-km surprises on the bill.
Free Cancellation
48 Hours
Cancel up to 48 hours before pickup for a full refund. No questions asked.
24/7 Support
Always On
You're never alone on the road. Call or WhatsApp any time, day or night.
Booking & Confirmation
How to book: WhatsApp us at +91 99753 56697 with your travel dates, pickup location, and preferred vehicle. We'll confirm availability and send you a booking summary within 30 minutes during business hours.
Advance booking: We recommend booking at least 24 hours ahead. During peak season (October–February), book 3–5 days ahead to guarantee your preferred vehicle.
Advance payment: A partial advance (typically ₹1,000–₹2,000) may be requested to hold your booking. The balance and deposit are collected at pickup.
Confirmation: Your booking is confirmed once we send you a WhatsApp confirmation message with the vehicle details, pickup time, and pickup address. Please screenshot this for reference.
Peak season note: December–January and major Indian holidays are peak season. Rates may be 10–20% higher and availability is limited. Book early.
Required Documents
Please bring originals of all required documents at the time of pickup. Photocopies are not accepted as substitutes.
Valid Driving Licence
Required
Aadhaar Card / Passport
Required
Secondary ID Proof
Required
Hotel / Stay Address
Helpful
Minimum driving age is 21 years with a valid licence held for at least 1 full year. Learner licences, temporary licences, and international licences without an Indian endorsement are not accepted.
Foreign nationals require a valid passport + visa + International Driving Permit (IDP). Tourists from countries with a bilateral agreement (most EU nations, USA, Canada, Australia) may drive with their home-country licence for up to 3 months.
Deposit & Refunds
The refundable security deposit is collected at vehicle pickup. It is returned in full at drop-off, provided the vehicle is in the same condition and fuel level as received.
| Vehicle | Daily Rate | Security Deposit | Refund Timeline |
|---|---|---|---|
| Maruti Swift / Baleno / i20 | From ₹1,200/day | ₹5,000 | Immediately at return |
| Hyundai Creta | ₹2,200/day | ₹7,000 | Immediately at return |
| Mahindra Thar / Toyota Innova | ₹3,500/day | ₹10,000 | Same day or next business day |
| Toyota Fortuner | ₹6,000/day | ₹15,000 | Same day or next business day |
| Mercedes C300 / Audi A3 | On Request | On Request | Within 2 business days |
Deposit payment methods: Cash, UPI (PhonePe, GPay, Paytm), bank transfer. We do not accept credit card deposits at this time.
Deposit deductions: Any damage beyond normal wear, missing accessories, traffic challans incurred during rental, or fuel shortfall may be deducted from the deposit before refund. We will always show you the full itemised deduction.
Fuel Policy
Full-to-full policy: Every vehicle is provided with a full tank of fuel. You must return it with a full tank. If returned with less fuel, we will deduct the cost of the missing fuel from your deposit at market rate plus a ₹200 refuelling service fee.
Fuel type: Please always use the correct fuel type (petrol/diesel) as marked on the vehicle's fuel cap. Misfuelling is not covered by any insurance and repair costs are entirely the renter's responsibility.
Petrol near you: There are fuel stations throughout Goa. We're happy to recommend the nearest one from your pickup location on request.
Damage Policy
Pre-rental inspection: At pickup, we will walk around the vehicle together and document its condition with photos. You will receive a copy. Please review carefully and flag any existing marks before you drive away.
Post-rental inspection: At return, we do the same walkthrough. Any new damage is compared against the pickup photos. Minor scratches from normal use are not charged.
Accident procedure: In the event of an accident, (1) ensure your safety, (2) call us immediately on +91 99753 56697, (3) file an FIR at the nearest police station, (4) do not admit fault or sign anything before speaking to us. We will guide you through the rest.
Insurance: All vehicles carry mandatory third-party insurance as required by Indian Motor Vehicles Act. Own damage insurance is included in the rental rate. The renter is responsible for the deposit amount in any at-fault accident.
Not covered: Damage from negligent driving (off-roading a non-4WD vehicle, driving through flooded roads, driving under the influence), tyre damage on unpaved roads, and interior damage beyond normal use.
Extensions & Late Returns
Extending your rental: If you want to keep the car longer, WhatsApp us as early as possible. We'll confirm if the vehicle is available and apply the same daily rate to the extension. Extensions must be confirmed and paid before the original return time.
Grace period: We offer a 30-minute grace period on returns. Returns between 30 minutes and 3 hours late attract a half-day charge. Returns more than 3 hours late attract a full-day charge.
Uncontacted late returns: If you are significantly late without contact and we cannot reach you, we reserve the right to report the vehicle to local authorities as per Indian law. Please always keep us informed.
Cancellation Policy
We understand that plans change, especially when travelling. Our cancellation policy is designed to be fair to both sides.
48+ hours before pickup — Full Refund
Cancel at least 48 hours before your scheduled pickup time and receive a 100% refund of any advance paid. No questions asked, no deductions.
24–48 hours before pickup — 50% Refund
Cancel between 24 and 48 hours before pickup and receive a 50% refund of the advance paid. The remaining 50% is retained to cover vehicle reservation costs.
Less than 24 hours — No Refund
Cancellations less than 24 hours before pickup are non-refundable, as we will have blocked the vehicle for you and turned away other bookings.
Force majeure: If Goa is hit by a cyclone, extreme flood event, or government-declared emergency that makes travel impossible, we will reschedule or fully refund your booking regardless of cancellation window. Your safety always comes first.
How to cancel: Send us a WhatsApp message with your booking reference and cancellation reason. Refunds are processed within 3–5 business days via the original payment method.
Usage Restrictions
Strictly prohibited: Driving under the influence of alcohol or drugs. This is a zero-tolerance policy. Violation immediately voids insurance, forfeits the full deposit, and we will report the incident to authorities.
Out-of-state travel: By default, vehicles are hired for use within Goa. Travel to neighbouring Karnataka or Maharashtra requires prior written approval from us and may attract an additional permit fee. Please request this at booking time.
Sub-letting: You may not sub-let the vehicle or use it for commercial passenger transport (taxi / aggregator services). The registered driver must be the person named at booking.
Off-roading: Hatchbacks and sedans are not to be taken on unpaved forest roads, beach sand, or river crossings. Only the Thar and Fortuner are cleared for off-road use. Taking an inappropriate vehicle off-road voids insurance for that incident.
Smoking: Smoking inside any vehicle is not permitted. If the vehicle is returned with evidence of smoking (smell, burns, ash), a deep-cleaning fee of ₹1,500 will be deducted from the deposit.
Overloading: Do not exceed the vehicle's rated passenger or cargo capacity. In the event of tyre damage or mechanical failure due to overloading, costs are the renter's responsibility.
Delivery & Pickup
Free hotel delivery: We deliver to hotels, guesthouses, airports, and railway stations across Goa at no extra charge. Tell us your exact address and check-in time at booking and we'll coordinate drop-off timing with your arrival.
Our base: Near Madgao Railway Station, Margao, Goa 403601. Pickup from our base is always available and the fastest option for same-day bookings.
Delivery hours: We deliver 7:00 AM – 10:00 PM daily. Early morning or late-night deliveries (outside these hours) can be arranged with advance notice and may attract a small surcharge.
Contact & Disputes
WhatsApp (preferred): +91 99753 56697 — fastest response, available 24/7 for emergencies.
Email: bookingsroyalgoa@gmail.com — for billing queries, refund follow-ups, and formal complaints. We respond within 1 business day.
Disputes: We are committed to resolving all disputes fairly and quickly. If you are unsatisfied with any aspect of our service, email us with full details and we will respond within 2 business days with a resolution proposal. All disputes are subject to the jurisdiction of courts in Goa, India.
Ready to Hit the Goa Roads?
Now that you know our terms — no surprises, no fine print — let's get you behind the wheel.