Privacy Policy
Last Updated: February 2026
RoyalGoaRide is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email, phone number, driving license details, passport/Aadhaar number
- Booking Information: Rental dates, vehicle type, pickup/drop-off location, payment details
- Usage Data: GPS location (for vehicle tracking), trip duration, mileage
- Device Information: IP address, browser type, device type (from website/app visits)
- Communication: Messages, emails, chat logs with customer support
2. How We Use Your Information
Your information is used for:
- Processing and confirming bookings
- Vehicle tracking and safety purposes
- Payment processing and billing
- Customer support and issue resolution
- Marketing communications (with your consent)
- Compliance with legal obligations
- Analytics and service improvement
3. Data Security
We implement industry-standard security measures to protect your data:
- SSL encryption for all online transactions
- Secure servers with firewall protection
- Limited access to sensitive information (staff need-to-know basis)
- Regular security audits and updates
- PCI-DSS compliance for payment processing
However, no method of transmission is 100% secure. We encourage you to protect your passwords and account information.
4. Sharing of Information
We do not sell your personal information. We may share data with:
- Service Providers: Payment processors, GPS tracking services, analytics providers
- Legal Authorities: When required by law or to prevent fraud/illegal activities
- Business Partners: With your explicit consent for promotional purposes
5. Your Rights & Data Access
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Request a copy of your data in portable format
To exercise these rights, contact us at support@royalgoaride.com
6. Cookies & Tracking Technologies
Our website uses cookies and analytics tools (Google Analytics) to:
- Remember your preferences
- Understand user behavior and improve website functionality
- Track marketing campaign effectiveness
You can disable cookies in your browser settings, though some features may not function properly.
7. Contact Us
If you have questions about this Privacy Policy or our data practices:
- Email: privacy@royalgoaride.com
- Phone: +91 9975 3 5669 7
- WhatsApp: +91 9975 3 5669 7